Course curriculum

    1. Welcome!

    2. Introduction (1/2)

    3. Introduction (2/2)

    4. (Download) Handbook

    5. Caen Contee on Customer Feedback

    6. Two Kinds of Customer Feedback

    7. Actionable Advice

    8. Quiz- Customer Feedback

    9. Quick Feedback

    1. Introduction (1/2)

    2. Introduction (2/2)

    3. Caen Contee on Crisis Management

    4. Actionable Advice

    5. Quiz- Crisis Management

    6. Quick Feedback

    1. Building Partnerships

    2. Caen Contee on Building Partnerships

    3. Actionable Advice

    4. ASSESSMENT

    5. Quick Feedback

    1. Introduction

    2. Caen Contee on international Expansion

    3. Moving Towards New Geographic Markets

    4. Actionable Advice

    5. Starbucks Case Study

    6. ASSESSMENT

    7. Quick Feedback

    1. Introduction

    2. Acquisitions: introductory questions

    3. Organic Growth

    4. Inorganic Growth

    5. Renaud Visage on Inorganic Growth

    6. Actionable Advice

    7. ASSESSMENT

    8. Quick Feedback

    1. Introduction

    2. Fostering Customer Loyalty

    3. Community Building as a Competitive Advantage

    4. Jimmy Wales on Community as a Competitive Advantage

    5. Actionable Advice

    6. ASSESSMENT

    7. Quick Feedback

About this course

  • Free
  • 82 lessons
  • 1.5 hours of video content

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